How to Help Someone Use a Computer...

I usually have to remind myself that I once had the same problem, when I was a beginner. I know have to learn how to ration with them through their problem in a criticize-free manner and use language that they can understand to the fullest without them thinking that I am undermining their capabilities. A rule that I need to learn to follow in teaching would be to not take the keyboard away because it is a crucial tool. Allowing the student to touch and see what they need to do, will make it possible for them to do it on their own without assistance.

I can use this information as a teacher, knowing that students can achieve when they are able to visualize what needs to be done and carry it out on their own. With a non-biased voice the explanation will ease tension and the learning experience will be a success, instead of a traumatizing moment.

http://polaris.gseis.ucla.edu/pagre/how-to-help.html